Legal

Provider Directory Terms and Conditions

Last updated November 9, 2026

These Provider Directory Terms and Conditions (these “Terms”) govern your participation (the “Provider”) in the provider directory maintained by Creatives Care Network, Inc. (“Creatives Care,” “we,” “us,” or “our”) through its website and related services (the “Directory”). By clicking “Agree,” submitting an application to participate in the Directory, or otherwise accepting these Terms, Provider represents and warrants that the individual accepting these Terms is authorized to bind Provider and agrees that Provider will be bound by these Terms.

1. Creatives Care Provider Directory

Creatives Care is maintaining the Directory to assist individuals in identifying mental health providers who may meet their individual needs and preferences. Subject to these Terms, Creatives Care may include Provider and certain information regarding Provider in the Directory, including Provider’s name, contact information, professional credentials, specialty, location, availability, and other information supplied or approved by Provider.

The Directory is intended solely as an informational resource. Inclusion in the Directory does not mean that Creatives Care certifies, warrants, endorses, or recommends Provider or any particular professional services offered by Provider, and Provider may not state, represent, publish, or suggest otherwise. Creatives Care does not provide medical, mental health, or other professional healthcare services, does not make clinical determinations, and does not supervise, direct, or control the professional judgment, diagnosis, treatment or other professional services of any Provider.

Individuals using the Directory are not required to select or use any Provider listed in the Directory and remain free to select any healthcare professional of their choosing. Creatives Care does not refer, recommend, endorse, or select any particular Provider for any individual.

2. Participation Fees

Provider shall pay an annual participation fee of one hundred dollars ($100.00). Participation fees are payable in advance and entitle Provider to participate in the Directory during the applicable annual billing period, subject to these Terms.

Unless Provider cancels its participation before the end of the applicable billing period, Provider’s participation will automatically renew for successive annual billing periods and Creatives Care may charge the payment method provided by Provider for the applicable renewal fee. Provider may cancel its participation by providing notice to Creatives Care. Cancellation will be effective at the end of the then-current billing period, and fees previously paid are non-refundable.

Creatives Care may modify the participation fees upon at least thirty (30) days’ prior notice to Provider, provided that any modified fee will apply only beginning with Provider’s next renewal period.

Participation fees are charged solely for participation in and access to the Directory and related platform services. Fees will not vary based on the number or value of Directory users who view or contact Provider, services furnished by Provider, revenue received by Provider, or referrals or other business generated through the Directory. Provider may not pay additional amounts for preferred placement, increased visibility, or priority in Directory search results.

3. Eligibility and Qualification

As a condition to participating in the Directory, Provider represents, warrants and agrees that:

1. Provider holds, and will maintain throughout its participation in the Directory, all licenses, registrations, certifications, and other authorizations required by applicable law to provide the professional services identified in Provider’s Directory profile;
2. Provider is, and will remain, in good standing with all applicable licensing and regulatory authorities;
3. All information provided by Provider to Creatives Care or displayed in Provider’s Directory profile is and will remain accurate, complete, and not misleading;
4. Provider will promptly notify Creatives Care of any material change in Provider’s licensure, professional standing, contact information, practice status, or other information included in the Directory;
5. Provider will provide all professional services in accordance with applicable laws, rules, regulations, and professional standards;
6. Provider will comply with applicable professional and ethical standards and will not engage in conduct that is unlawful, unethical, discriminatory, deceptive, or otherwise inconsistent with the standards reasonably established by Creatives Care for participation in the Directory; and
7. Provider will promptly notify Creatives Care of any disciplinary action, restriction, suspension, revocation, or other material adverse change affecting Provider’s license or ability to practice.

Creatives Care may periodically, including on an annual basis, request updated documentation reasonably necessary to confirm Provider’s continued eligibility, and Provider will promptly cooperate with such requests. Creatives Care may decline to include Provider in the Directory or may suspend or remove Provider from the Directory if Creatives Care reasonably determines that Provider does not satisfy, or no longer satisfies, the conditions above.

4. Directory Details

The style, layout, and presentation of the Directory, the applicable area of Provider’s coverage referenced in the Directory, as well as the level of detail and amount of information presented are within the sole discretion of Creatives Care. Provider authorizes Creatives Care to post Provider’s and, if applicable, its personnel’s details substantially as Creatives Care presents them to Provider (or, as the case may be, as Provider presents them to Creatives Care). Each Provider warrants to Creatives Care that it has and will continue to have, during the term of these Terms, all necessary rights and permissions to list the information, details, names, and trade or service marks that it has conveyed to Creatives Care for listing in the Directory. Should Creatives Care have any reasonable doubt as to the ongoing accuracy of such warranty, Creatives Care is authorized to remove from the Directory any information or content to which such doubt pertains. Provider may not state or imply that inclusion in the Directory constitutes certification, sponsorship, endorsement, or recommendation by Creatives Care, or that Provider is an employee, agent, or representative of Creatives Care. Directory search results and the presentation of Provider profiles will be determined using neutral, user-selected, and clinically relevant criteria, which may include specialty, services offered, provider characteristics, geographic location, proximity, availability, and other user preferences. Provider placement, ranking, visibility, or presentation will not be affected by the amount paid by Provider, and Creatives Care will not accept additional payments for preferred placement, enhanced visibility, or priority in search results.

5. Term and Termination

The term of these Terms is of indefinite duration, subject to termination as provided herein. Provider may terminate these Terms for convenience by providing Creatives Care with written notice, with such termination effective at the end of Provider’s then-current billing period. At Provider’s request, Creatives Care will remove Provider’s profile and related Provider content from the Directory before the end of Provider’s then-current billing period; provided that such removal will not entitle Provider to a refund or credit of any participation fees previously paid. Creatives Care may terminate these Terms for convenience by providing Provider with at least fifteen (15) days’ prior written notice. If Creatives Care terminates Provider’s participation for convenience before the end of a prepaid annual billing period, Creatives Care will refund the portion of the annual participation fee attributable to the period following the effective date of termination. No refund will be required if Creatives Care terminates Provider’s participation for a breach of these Terms or another reason specified in clauses (a) through (g) below.

Creatives Care may suspend or terminate Provider’s participation in the Directory if Provider:

1. Breaches these Terms;
2. Fails to pay applicable fees;
3. No longer satisfies Creatives Care’s eligibility or participation requirements;
4. Loses or has materially restricted any required professional license, registration, certification, or authorization;
5. Provides inaccurate or misleading information;
6. Engages in conduct that Creatives Care reasonably determines may create legal, regulatory, or reputational risk for Creatives Care or the Directory; or
7. Otherwise fails to comply with applicable law or professional standards.

Upon termination of Provider’s participation for any reason, or earlier at Provider’s request as provided above, Creatives Care shall remove Provider’s profile and related Provider content from the Directory.

6. Safety and Professional Obligations

Provider shall follow all applicable professional rules and ethical guidelines governing Provider’s profession.

Provider shall use reasonable efforts to communicate with any Directory user with respect. Provider shall not (i) bully, harass, use profanity, threaten, intimidate, or inflict harm on Directory users; (ii) discriminate against, or use inappropriate, disparaging, derogatory, discriminatory, or racist/bigoted speech towards any Directory user; or (iii) take any unlawful or unethical actions against Directory user.

Provider will not use the Directory or information obtained through the Directory to coordinate prices, services, customers, or markets with any other provider or otherwise violate applicable antitrust or competition laws.

7. Privacy and Patient Information

Provider will not provide Creatives Care with protected health information or other user or patient medical information through the Directory unless specifically requested and permitted by Creatives Care.

Provider is solely responsible for compliance with the Health Insurance Portability and Accountability Act of 1996 (“HIPAA”), to the extent applicable to Provider, and with all other applicable privacy, data-protection, and information-security laws in connection with Provider’s professional services. Provider represents that it has all rights, permissions, and consents necessary for Creatives Care to collect, use, and publicly display the information submitted by Provider regarding Provider and its personnel in connection with the Directory. Provider will maintain the confidentiality and security of patient information in accordance with all applicable privacy, confidentiality and professional-obligation requirements.

8. Disclaimer

The Directory and related services are provided on an “as is” and “as available” basis.

To the maximum extent permitted by applicable law, Creatives Care disclaims all warranties, express or implied, including warranties of merchantability, fitness for a particular purpose, and non-infringement. Creatives Care does not warrant or guarantee the accuracy, availability, or uninterrupted operation of the Directory or that participation in the Directory will result in any particular number of patients, clients, appointments, referrals or other business.

Creatives Care (i) does not employ, refer to, recommend, certify, warrant or endorse any Provider or Provider’s professional services, (ii) does not make any representations or warranties with respect to any Provider or the quality of Provider’s professional services to any Directory user or patient, (iii) is not responsible for ensuring that information (including credentials) provided by Provider is accurate or up-to-date, and (iv) is not responsible for any professional services provided by Provider to any Directory user or patient, including any disputes, actions or claims arising from such professional services. Notwithstanding the foregoing, although Creatives Care may review information and documentation supplied by Provider for purposes of determining eligibility for participation in the Directory, Creatives Care does not independently verify or guarantee the accuracy or completeness of Provider-supplied information or credentials.

9. Limitation of Liability

To the maximum extent permitted by applicable law, Creatives Care will not be liable for any indirect, incidental, special, exemplary, punitive, or consequential damages, including lost profits, lost revenue, loss of business or loss of business opportunity, arising out of or relating to these Terms, the Directory or Provider’s participation in the Directory.

To the maximum extent permitted by applicable law, Creatives Care’s aggregate liability arising out of or relating to these Terms or the Directory will not exceed the participation fees paid by Provider to Creatives Care during the six (6) months preceding the event giving rise to the claim.

The foregoing limitations will not apply to the extent prohibited by applicable law.

10. Indemnification

Provider will indemnify, defend and hold harmless Creatives Care and its directors, officers, employees, agents, and representatives from and against any third-party claims, liabilities, damages, losses, costs and expenses, including reasonable attorneys’ fees, arising out of or relating to:

1. Professional services provided by Provider;
2. Provider’s negligence, willful misconduct or violation of applicable law;
3. Provider’s breach of these Terms;
4. Any allegation that information or content supplied by Provider for inclusion in the Directory infringes, misappropriates or otherwise violates the rights of a third party; or
5. Inaccurate, incomplete, or misleading information supplied by Provider for inclusion in the Directory.

Creatives Care will provide Provider with reasonable notice of any claim for which Creatives Care seeks indemnification and reasonable cooperation in the defense of such claim.

11. Changes to These Terms

Creatives Care may update these Terms upon at least thirty (30) days’ prior notice to Provider. Provider’s continued participation in the Directory after the effective date of the updated Terms constitutes acceptance of the updated Terms. If Provider does not agree to the updated Terms, Provider may cancel its participation before the updated Terms become effective.

12. Intellectual Property

With the exception of Creatives Care’s right to use the name and details of Provider and its personnel in the Directory in a manner that is consistent with the terms of these Terms, nothing in these Terms shall convey to a party any right, title, interest, or license in or to any trade name, trademark, service mark, trade secret or other intellectual property of the other party. Provider may not use Creatives Care’s name, trademarks, logos, or other branding in any manner that suggests Creatives Care certifies, endorses, or recommends Provider without Creatives Care’s prior written consent.

13. General

These Terms constitute the entire agreement between Provider and Creatives Care as regards Provider’s participation in the Directory, superseding any other oral or written agreements or understandings. These Terms shall constitute a separate and distinct agreement between Creatives Care, on the one hand, and each Provider, on the other hand. The modification or termination of these Terms with respect to one Provider will not affect Creatives Care’s agreement with any other Provider. Creatives Care may assign these Terms in connection with a merger, reorganization, transfer of substantially all of its applicable assets or operations, or similar transaction.

If any provision of these Terms is held invalid, illegal or unenforceable, that provision will be limited or eliminated to the minimum extent necessary and the remaining provisions will remain in full force and effect. No waiver of any provision of these Terms will constitute a waiver of any other provision or any subsequent breach. Neither party will be liable for delays or failures in performance resulting from circumstances beyond its reasonable control.

These Terms will be governed by the laws of the State of New York, without regard to its conflict-of-law principles. Any action arising out of or relating to these Terms will be brought exclusively in the state or federal courts located in New York County, New York, and Provider consents to the jurisdiction of those courts.

Any provisions that by their nature are intended to survive termination of these Terms will survive termination, including accrued payment obligations and Sections 7 (Privacy and Patient Information), 8 (Disclaimer), 9 (Limitation of Liability), 10 (Indemnification), 12 (Intellectual Property), and 13 (General).

Notices under these Terms may be delivered by email to the email address provided by the applicable party. Notices to Provider will be sent to the email address associated with Provider’s account, and notices to Creatives Care will be sent to info@creativescare.org. Notice will be effective when sent, unless the sender receives notice that delivery was unsuccessful.

14. Electronic Acceptance

Provider acknowledges and agrees that electronic acceptance of these Terms constitutes a binding agreement between Provider and Creatives Care.

Questions about these Terms? Email info@creativescare.org. See also our Terms of Use and Privacy Policy.